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Members Only Resources

Welcome to your resource for the latest in call handling technology and technique.  It’s here where, as we like to say, we make TAFI STICK!

Call Samples

Periodically, we will post a call you can listen to and evaluate.  Along with each call is our Analysis and Recommendations.  Use these to hone your skills by considering what you liked about how the call was handled, as well as how you might have handled things a little differently.

Download your Call Evaluation Checklist


View Our Call Archives


Downloads Section

Each download below is available for you to use as a tool to continue to work on call handling skills.




Communication Matters

Ted Talks

Click here to view Amy Cuddy’s presentation on how  “power posing” — standing in a posture of confidence, even when we don’t feel confident — can affect testosterone and cortisol levels in the brain, and might even have an impact on our chances for success.

Master the Art of First Impressions – Hosted by Lighthouse 360


Click here to view the webinar with our very own President, Daniel A. ‘Danny” Bobrow as the guest presenter for Lighthouse 360!

Kelly Mallory

Click here to listen to Daniel Bobrow’s interview with Kelly Mallory, owner of Mallory Headsets.

Visit for more information and to find out about current Special Offers!

Lydia Ramsey

Click here to listen to Daniel Bobrow’s interview with Lydia Ramsey, the author of Manners That Sell – Adding the Polish that Builds Profits.

To access the DVD Combo set, visit

Scroll down to the 4 DVD Special Offer and click “add to cart”. Once on the order page, enter the coupon code “DVDSET”.  Click the green bar to checkout, and complete your order by entering your billing and shipping information.


TAFI Master Award

We now offer the opportunity for you and your team to demonstrate your mastery of The Art of First Impressions and thereby distinguish yourselves as Master Telephone Communicators by satisfactorily completing the TAFI Certification Exam.  If you score an 80% or higher, you will receive designation as an M.T.A.F.I. (Master of The Art of First Impressions) including certificate and plaque to display prominently.

Good Luck!

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