by admin | Dec 31, 2010 | 2011, Monthly Call Evaluations
The phone rang 7 times before being picked up. We want to show respect for our callers at every touch point, even when we do not have the opportunity to speak with them directly. During office hours, callers should have to listen to no more than four rings before... Read more »
by admin | Dec 31, 2010 | 2011, Monthly Call Evaluations
The phone took six rings to be answered. This is because the call was forwarded to a Team Member’s cell phone, which is laudable. However, if this is part of the practice’s communication protocol, the Team should expect to indeed receive, and professionally handle... Read more »
